Refund Policy
Refund & Return Policy
Clear, fair, and straightforward.
Returns
You have the right to return your order within 14 days of receiving it, in accordance with EU consumer protection laws.
To be eligible for a return:
- The item must be unused and in its original condition
- It must be returned in original packaging
- You must provide proof of purchase
To start a return, contact us at:
📧 [your email here]
Non-Returnable Items
Some items cannot be returned:
- Personal care goods (for hygiene reasons)
- Perishable items
- Gift cards
- Items marked as final sale
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
- Your refund will be processed to your original payment method
- This usually takes 5–10 business days, depending on your bank or payment provider
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- Shipping costs are non-refundable
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect:
- Contact us within 48 hours of delivery
- Include photos of the issue
We will resolve the problem by offering:
- a replacement, or
- a full refund
Order Cancellations
Orders can be cancelled within 12 hours of purchase.
After this time, the order may already be processed and shipped.
Delivery & Dropshipping Notice
As we work with international suppliers, shipping times may vary.
If your order is significantly delayed or lost, please contact us—we will investigate and offer a solution.
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your payment provider
- Then contact us if the issue persists
Contact
For any questions about returns or refunds:
📧 [your email here]
We aim to make the process simple and fair for every customer.
We stand behind what we sell and are here to help if something isn’t right.