Shipping Policy

Shipping Policy
Clear expectations, reliable delivery.

Where We Ship

We currently ship to countries across Europe.

If your location is not available at checkout, please contact us and we’ll do our best to assist.

Processing Time

All orders are processed within 1–3 business days.

After processing, your order is passed to our fulfillment partners for shipping.

Please note:

  • Orders are not processed on weekends or holidays
  • During high-demand periods, processing may take slightly longer

Delivery Times

Estimated delivery time:

  • Europe: 5–12 business days

Because we work with international suppliers, delivery times may vary depending on:

  • your location
  • carrier operations
  • customs (if applicable)

Shipping Costs

  • Shipping costs are calculated at checkout
  • Occasionally, we may offer free shipping promotions

Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

Please allow a few days for tracking information to update.

Delays

While we aim to deliver within the estimated timeframe, delays can happen due to:

  • high shipping volumes
  • customs processing
  • carrier issues

We are not responsible for delays caused by third-party logistics providers, but we will always help you track and resolve issues.

Lost or Missing Packages

If your order has not arrived within the expected timeframe:

📧 Contact us at [your email here]

We will:

  • investigate the issue
  • work with the carrier
  • offer a replacement or refund if the package is confirmed lost

Incorrect Address

Please ensure your shipping details are correct at checkout.

We are not responsible for orders shipped to incorrectly provided addresses.

Damaged Packages

If your order arrives damaged:

  • Contact us within 48 hours
  • Include photos of the package and product

We will arrange a replacement or refund.

Contact

For any shipping-related questions:

📧 [your email here]

We aim to deliver your order as smoothly and reliably as possible.